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HELP DESK FOR OUR OFFICE IN THE NORTH JB-515

We are a global, young and dynamic financial start-up company looking for a technical support person with a two-year experience in a medium to large organization with the support of internal users.

The job includes providing support and support to the organization's 70-100 employees, identifying problems and solving problems related to hardware / software, and all kinds of computer malfunctions, frontal and takeover in Israel and in sand branches.

 

Requirement:

  • Proper Service oriented attitude.

  • Ability to work under pressure and simultaneously respond in various ways of communication (Chat/E-mail/Phone/ticketing system)

  • Basic Knowledge and proven experience in working on CRM systems.

  • Responsibility to handle a given task by laid out procedures and protocols.

  • Ability to investigate an issue and come up with a proper solution at a reasonable amount of time (proportionate to the problem at hand).

  • Assertiveness in front of company users in regards to maintaining proper computer related usage and following the accepted method of contacting the help-desk.

  • Advantage: knowledge and experience in managing infra-structural hardware and software (routers, switches, modems and firewalls).

  • Deep familiarity with project management systems / CRM (De Pulse, Jira, etc.).

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer

  • systems, software, hardware, printers and telephony.

  • Respond to queries either in person or over the phone.

  • Write training manuals.

  • Train and “educate” computer users of proper computer usage.

  • Maintain daily performance of computer systems.

  • Respond to email messages for customers seeking help.

  • Investigate nature of problems.

  • Walk customer through problem-solving process.

  • Install, modify, and repair computer hardware and software.

  • Run maintenance procedures on computers and servers.

  • Run diagnostic programs to resolve Hardware/Software issues.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

  • Install computer peripherals for users.

  • Follow up with customers to ensure issue has been resolved.

 

Location: Kiryat Ata