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CUSTOMER SUPPORT

We are a global, young and dynamic financial start-up company looking for a technical support person with a two-year experience in a medium to large organisation with the support of internal users.

Customer support representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Moreover customer service may also assist the sales team in order to provide necessary information to our clients to promote sales targets.

 

Requirement:

  • Customer service oriented

  • Multitasking

  • Excellent verbal and written communication skills

  • Able to prioritize and work under pressure

  • Demonstrate aptitude for problem, ability to determine solutions for customers with their needs

  • Personal approach

  • High work ethics

  • The ability to work independently and solve problems

  • Team Work

 

Responsibilities:

  • Guide clients through the website and our services, answer general questions, provide training on how to use the platform and give assistance with technical difficulties through our Chats / emails and phone calls.

  • Check financial records or statuses of our clients’ monetary transactions; get special confirmations and approval of documents / missing data information by communicating via ticket system with back office and compliance department.  

  • Route Clients Inquiries / requests to the relevant department within the company (Sales, marketing, finance etc.)

  • KYC Reports: request necessary documents in order to complete verification process.

  • Receive process and verify the accuracy of orders from customers utilizing the organization’s internal CRM.

  • Service existing / potential clients– to be able to understand each and every client’s potential / interest and to provide full guidance to make sure the client received what he wanted.

  • Resolve client’s complaints.

  • Customer tracking by monitoring reports to follow up on withdrawals, documents, desks webinars etc.

  • Completion of daily duties – end daily personal tasks and give immediate responses

  • Daily  / Monthly chat rates

  • Clients’ satisfaction questionnaire.